Nov
01

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Q:1 Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?

A. Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
B. Leave the heat sinks removed for atleast thirty minutes before replacing the processor.
C. Remove both heat sinks before replacing either processor.
D. Avoid touching the cables near the processor.

Answer: C

Q:2 You are troubleshooting an eMac that has no image on its built in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect external display to the eMac’s VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would mostly likely be the cause of symptoms?

A. Display Analog Assembly
B. Power Supply Assembly
C. Logic Board
D. Hard drive

Answer: A

Q:3 When discharing a CTR, what part do you touch with the tip of the discharge tool?

A. anode aperture
B. high voltage cable
C. Flyback transformer
D. yoke connector/cable

Answer: A

Q:4 You are attempting to power a Mac mini (original) with 85 Watt power adapter. Will this work?

A. Yes
B. No

Answer: A

Q:5 Which part or parts of a CRT should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged?( SELECT ALL THAT APPLY)

A. Yoke assembly
B. Anode aperture
C. Flyback transformer
D. Front of CRT display
E. Outer plastic housing
F. Yoke cable/connector

Answer: A, B, C, F

Q:6 What is the first step to take if you have a Mac that constantly ejects any CD/DVD that is inserted?

A. Replace the logic board.
B. Replace the optical drive.
C. Replace the optical drive cable
D. Disconnect all peripheral devices, especially the mouse

Anwer: C

Q:7 Which three of the following probing questions are most appropriate to ask the customer when troubleshooting Airport issues? ( Select three )

A. Are just wireless computers affected.
B. What is the computer’s processor speed.
C. Can the customer print to a networked printer.
D. Are both wired and wireless computers affected.
E. Are any hubs, routers, or other computers connected to the network
F. What is the URL of the website the customer is attemptint to access

Answer: A, D, E

Q:8 Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is reparied?

A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic

Answer: D

Q:9 Examine the exhibit. Which of these is a valid memory configuration for a Mac Pro?

A. Configuration A: Two DIMMs on top riser card, four DIMMS on bottom riser card.
B. Configuration B: Four DIMMs on top riser card, two DIMMs on bottom riser card.

Answer: B

Q:10 To ensure proper fan and temperature control in the Power Mac G5 you must run the thermal calibration routine found on the __________ disc whenever you replace a processor or logic board with a new processor or logic board.?

A. Apple Service Diagnostic
B. Apple Hardware Test
C. Fan Control Installer
D. Mac OS X Installer

Anwer: D

Q:11 The basis for the component isolation troubleshooting technique is an undertanding of ____________ and __________ within computers.? ( Select two )

A. network flow
B. coolant flow
C. power flow
D. fan air flow
E. singnal flow

Answer: C, E

Q:12 Which of the following is NOT one of the steps of the Apple recommended troubleshooting process?

A. Vertify repair
B. Vertify problem
C. Clean plastics
D. Try quick fixes
E. Run diagnostics

Answer: C

Q:13 A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A. Can you open any files.
B. Is your Mac connected to a network
C. Can you open other AppleWorks files
D. What version of AppleWorks are you using

Anwer: C

Q:14 You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A.    Downloads
B.    Discussions
C.    User’s manual
D.    Knowledge Base

Answer: D

Q:15

Examine the exhibit. What is the correct name for this type of pixel anomaly?

A.    Dark dot effect
B.    Stuck sub-pixel
C.    Bright dot defect
D.    Vertical TAB fault

Answer: D

Q:16 When removing or replacing the heat sink or processor on the Mac Pro (8x), what is the maximum acceptable amount of time for the heat sink to be separated from the processor?

A.    Five (5) minutes
B.    Fifteen (15) minutes
C.    Thirty (30) minutes
D.    Sixty (60) minutes

Answer: B

Q:17 Which of the following can permanently damage an LCD display?

A.    Rubbing the display
B.    Using a screen saver
C.    Not using a screen saver
D.    Turning brightness up to high

Answer: A

Q: 18 Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A.    Ground yourself and the equipment you are working on
B.    Always place ESD-sensitive components on metal surfaces
C.    Handle all ESD-sensitive boards by the connections, not the edges
D.    Use static-shielding storage bags for ESD-sensitive components
E.    Do not touch anyone who is working on ESD-sensitive components
F.    Do not bring plastic, vinyl or foamed polystyrene near ESD-sensitive components

Answer: ADEF

Q:19 Which THREE of the following are symptoms of a ‘no power’ condition? SELECT THREE

A.    You don’t hear a startup chime
B.    You can’t connect to the internet
C.    You don’t hear any fan or drive noise
D.    The cursor is frozen and the system is unresponsive
E.    The power button or power indicator doesn’t light up at all

Answer: ACE

Q:20 Which of the following is ALMOST CERTAINLY a hardware-related problem?

A.    No video at startup
B.    Error beep at startup
C.    Distorted video at startup
D.    Blinking question mark at startup

Answer: B

Q:21 Which of the following is a valid precaution you should take while working inside an I Mac (24-inch Late 2006) system that is plugged into AC power but has not yet been powered on?

A.    Do not turn the unit  upside-down
B.    Avoid putting your fingers near the fans
C.    Make sure you are NOT wearing a grounded ESD wrist strap
D.    Do not touch the processor heat sink because it could burn your fingers

Answer: C

Q:22 A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following should be tried FIRST?

A.    Reset the SMC
B.    Replace the logic board
C.    Replace the DC in board
D.    Run apple Service Diagnostic

Answer: A

Q:23 A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A.    Disconnect all power sources for several minutes to reset the SMC
B.    Hold the eject button down for several seconds to reset the application
C.    Hold the trackpad  button down for several seconds to regain cursor control
D.    Press the power button for several seconds to try shutting the computer down

Answer: D

Q:24 What is the proper way to calibrate the main battery in a MacBook?

A.    Charge the battery while running the Battery Calibration Utility
B.    The battery is calibrated out of the box, no further steps are needed
C.    Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter
D.    Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again
E.    Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.

Answer: D

Q:25 What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A.    You should reset the Power Manager Unit on the logic board
B.    You should perform a full set of video adjustments on the CRT
C.    You should remove the CRT from the computer or display assembly
D.    You should establish an ongoing connection between the CRT anode and ground

Answer: D

Q:26 Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?

A.    Views
B.    Basics
C.    Take Apart
D.    Troubleshooting

Answer: C

Q:27: Which of the following scenarios would be most appropriate to use Apple hardware Test?

A.    You want to test a Mac’s Ethernet port after its logic board has been replaced
B.    You are unsure if the customer’s issue is caused by software or hardware
C.    You need to check the Mac’s LCD display for any pixel anomalies
D.    You want to verify that Mac OS X has been installed properly

Answer: B

Q:28 Verifying that a computer functions properly after you repair it ensures that______.SELECT THREE

A.    third –party software is working
B.    the original issue has been resolved
C.    the computer fails under service warranty
D.    the computer will continue to function after the repair
E.    no new problems have been introduced during the repair

Answer: BDE

Q:29

Examine the exhibit. What type of  AirPort Extreme (802.11n) port does the number “2” identify?

A.    USB
B.    Power
C.    FireWire
D.    Ethernet

Answer: A

Q:30 Which of the following is NOT a good step to take when working onsite on a computer?

A.    Place parts on the floor
B.    Use a grounded ESD mat
C.    Wear a grounded ESD wrist strap
D.    Check the polarity of the grounded power outlet

Answer: A
Oct
30

9l0-007

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